Within East Malaysia only
or Within West Malaysia only,
beyond 50km from your place of residence or stay

Region 1
East to West Malaysia or vice-versa
Australia, Brunei, Cambodia, China, Dubai, India, Indonesia, Japan, Korea, Laos, Macau, Maldives, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam
Region 2
Worldwide excluding
Africa, Bangladesh, Canada, Middle East, Nepal, Tibet, USA
Region 3
Worldwide including
Africa, Bangladesh, Canada, Middle East, Nepal, Tibet, USA

Logo AIG Malaysia Insurance Berhad

AIG Assist

AIG Malaysia Insurance Berhad
Level 18, Menara Worldwide
198 Jalan Bukit Bintang
55100 Kuala Lumpur

Contact Information
Customer Service: 1 800 88 8811 (within Malaysia)
General Line: 603 2118 0188
Fax: 603 2118 0288

Operation Hours
Monday to Friday – 9 am to 5 pm (except Public Holidays)

Claims Form: Download here.


AirAsia GoInsure

Multi-Purpose Insurans Bhd., 9th Floor, Menara Multi-Purpose, Capital Square, No.8, Jalan Munshi Abdullah, 50100 Kuala Lumpur.
Tel: 03-20349888
Fax: 03-26945758

24-hr Emergency Medical Assistance: +603-7628 3630 or +603-7841 5770

Claims Form: Download here.

General Inquiries
For general inquiries about the AirAsia GoInsure Travel Protection program, e-mail Guest Support at

For all inquiries related to insurance claims, e-mail


MSIG TravelRight Plus Insurance

MSIG Insurance (Malaysia) Bhd. (46983-W)
Customer Service Centre: Level 22
Head Office: Levels 21-23 & 27-29, Menara Weld
No. 76, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
Tel: +603-2050 8228 Fax: +603-2026 8086
Customer Service Hotline: 1-800-88-MSIG (6744)

MSIG Assist 24-hour Emergency Hotline: +603-2166 3080

Claims Form: Download Here


AXA Smart Traveller

AXA Affin General Insurance Berhad (23820-W)
Head Office: Ground Floor Wisma Goldhill 67 Jalan Raja Chulan
50200 Kuala Lumpur Tel: (603) 2170 8282 Fax: (603) 2031 7282

24-hour AXA Travel Assistance Hotline: +603-76283636

Claims Email:

Claims Forms: SmartTraveller, SmartSafe Traveller

Submit Claims Online:


BH Insurance eZ Travel

BH Insurance (M) Bhd. 29962-V
(Formerly known as Royal & Sun Alliance Insurance (M) Bhd.)
(A member of Boustead Group)
Wisma Boustead, 71 Jalan Raja Chulan, 50200 Kuala Lumpur. P.O. Box 12192, 50770 Kuala Lumpur.
Telephone: 03-2141 0233 Facsimile: 03-2142 9219 Website:

Emergency Medical Evacuation & Repatriation Hotline: +603-2711 2899

Claims Form: Download Here


RHB TravelProtector

RHB Insurance Berhad, Level 8, Tower One, RHB Centre, Jalan Tun Razak, 50400 Kuala Lumpur
Tel: +603-9281 2731
Fax: +603-9281 2729


ACE Insurance TravelMate

Level 26 Menara Weld 76 Jalan Raja Chulan 50200 Kuala Lumpur
Tel 03 2058-3000
Fax 03 2058-3333

Claims Helpline: +603-2058 3220

Claims Form: Download here!


Malaysia Airlines MHInsure

Etiqa Insurance Berhad (9557T), Level 19, Tower C, Dataran Maybank, No. 1 Jalan Maarof, 59000 Kuala Lumpur, Malaysia
Tel: 1-300-13-8888 (for calls originating from outside of Malaysia, please call 603-2780-4500)
Fax: 03-2296 1799

24-hours Emergency Assistance Hotline: +(60) 3 6207 4115 (reverse charge call from overseas), or at 1800 806 377 for toll-free hotline within Malaysia.

Claims Email:

Claims Form: Download here


HSBC TravelSafe

HSBC Amanah Takaful (Malaysia) Sdn. Bhd. (731530-M),
3rd Floor, Wisma Hamzah-Kwong Hing,
No. 1 Leboh Ampang, 50100 Kuala Lumpur.
Product Enquiries: 1300-80 2428 (From Malaysia) or +603-2054 8686 (From overseas)